Frequently Asked Questions

Find answers to common questions about our collections and services

How do I determine my correct size?

Please refer to our comprehensive Size Guide located on each product page to find your perfect fit across our different apparel lines.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You may request a cancellation within 1 hour of purchase by contacting our support team.

Are your materials sustainably sourced?

J.L. Matthews Co., Inc. is committed to ethical fashion. We prioritize partnerships with suppliers who adhere to fair labor practices and sustainable material standards.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How should I care for my luxury garments?

Specific care instructions are provided on the inner label of each item. We generally recommend professional dry cleaning for our tailored pieces.

What should I do if I receive a damaged item?

Please contact us immediately at [email protected] with your order number and a photo of the defect so we can arrange a replacement.